Product Refund Policy

Last updated: 6 August 2026

SwissMax: trial and refund are different

The planned 14-day SwissMax trial is an evaluation period before purchase. It is not itself a refund window and no payment is taken merely for starting the trial. If the trial ends without a purchase, access to trial-only use expires automatically.

SwissMax refund eligibility after sales open

A refund request should be submitted within 14 calendar days of purchase. A full refund will normally be approved for:

• a duplicate or clearly incorrect charge;
• failure to receive the digital product or licence instructions after successful payment;
• failure to activate a valid licence on a computer that meets the published requirements; or
• a critical, reproducible technical incompatibility that was not disclosed before purchase and cannot be resolved after reasonable support steps.

Situations normally outside the policy

• requests made after the 14-day purchase window, except where required by law;
• unsupported operating systems, computers below the published requirements, or use outside the stated licence scope;
• third-party outages or changes, including Chess-Results, Swiss-Manager, venue internet, LAN restrictions or messaging platforms;
• loss caused by unverified tournament data, prize decisions or official pairing/ranking decisions; and
• optional modules or services not included in the purchased base licence.

These limits do not remove any statutory rights or remedies that cannot legally be excluded. Motivace Studio may also approve a reasonable good-faith request based on its circumstances.

ChessZCam

When ChessZCam sales open, its product-specific eligibility will reflect the supported Android camera, Windows PC, lighting and venue-network requirements published before checkout. It will use the same contact and evidence process described below.

How to request a refund

1. Use the Contact form and select Refund / order issue.
2. Include the order ID, product name, app version and a short description. A screenshot or short recording may be requested only when it helps reproduce a technical issue.
3. We will acknowledge the request and may first offer a practical fix. Approved refunds will be submitted to the payment processor promptly; the final time to appear is controlled by the processor and the customer's financial institution.

Target support response: 24–48 hours on normal working days. We do not require customers to waive statutory rights in exchange for technical support.

Legal supplier: Motivace Studio (MA0350336-V), 13500 Pulau Pinang, Malaysia. Refund and order questions may be sent through the contact form.